Help Center
Frequently Asked Questions
Find quick answers to common questions about our products, shipping, and services.
About Our Perfumes
Where do you source your perfumes?
All Wangi World Trading perfumes are sourced from local suppliers in Malaysia. We quality-check every fragrance before dispatch.
Which brands do you carry?
We specialize in premium Arabian brands including Lattafa, Afnan, Armaf, Rayhaan, Zimaya, and Maison Alhambra. All are renowned for their high-quality oud and oriental fragrances.
How long do the perfumes last?
Our Arabian perfumes are known for excellent longevity. Most eau de parfums last 6-12 hours, while concentrated perfumes and ouds can last 12+ hours depending on skin type and application.
Ordering & Payment
What payment methods do you accept?
We accept Visa, Mastercard, FPX, GrabPay, Touch 'n Go, and Boost for your convenience.
Is it safe to order online?
Absolutely! Our website uses secure SSL encryption for all transactions. Your personal and payment information is completely protected.
Can I change my order after placing it?
Contact us immediately at +601128001944 if you need to modify your order. We can make changes if the order hasn't been processed yet.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free shipping on all orders RM200 and above. Orders below RM200 have a RM10 shipping fee.
How fast is delivery?
Standard delivery takes 1-3 business days for Peninsular Malaysia. Same-day delivery is available in Klang Valley for RM15 extra.
Do you ship to East Malaysia?
Yes, we ship to Sabah and Sarawak. Delivery typically takes 3-7 business days to these locations.
Product Information
What's the difference between EDT, EDP, and Parfum?
EDT (Eau de Toilette): 5-15% fragrance oils, lighter, 2-4 hours. EDP (Eau de Parfum): 15-20% fragrance oils, stronger, 4-8 hours. Parfum: 20%+ fragrance oils, most concentrated, 8+ hours.
How should I store my perfumes?
Store in a cool, dry place away from direct sunlight and heat. The original box provides the best protection. Avoid bathroom storage due to humidity.
Can I return opened perfumes?
Unfortunately, we cannot accept returns of opened or used perfumes for hygiene reasons. We only accept returns of unopened items with intact seals within 30 days.
Need More Help?
Still Have Questions?
Our customer service team is ready to assist you with any inquiries not covered here.