Refund Policy
Last updated: 25 March 2026
Policy overview
| Detail | Information |
|---|---|
| Return window | 30 days from delivery date |
| Refund processing | Within 3 business days. Returned to the same payment source |
| Return shipping | Prepaid label provided after RMA approval (all Malaysia including East Malaysia) |
| Restocking fee | None |
| Exchanges | Not accepted. Request a refund and place a new order. |
Eligible items
| Condition | Status |
|---|---|
| Returned within 30 days of delivery | Eligible |
| Unopened with intact seals | Eligible |
| Original packaging included | Eligible |
| Defective or damaged on arrival | Eligible |
| Wrong item received | Eligible |
Non-eligible items
| Condition | Status |
|---|---|
| Opened or used perfume bottles | Not eligible |
| Returned after 30 days | Not eligible |
| Damaged or removed seals | Not eligible |
| Missing original packaging | Not eligible |
| Personalised or special orders | Not eligible |
| Clearance items (unless defective) | Not eligible |
Refund process
| Step | Action | Details |
|---|---|---|
| 1 | Submit request | Go to Track Order, find your order, and click "Request Return". Upload video evidence of the issue. |
| 2 | We review | We review your request within 3 business days and notify you by email. |
| 3 | Ship return | Once approved, we email you a prepaid return label. Download, print, and drop off the package at the courier. |
| 4 | Inspection | We inspect the returned item after receiving it. |
| 5 | Receive refund | Refund processed within 3 business days to the same payment source. |
Refund methods
| Payment method | Refund timeline |
|---|---|
| Credit / Debit Card | 3 business days |
| FPX / Bank Transfer | 1 - 3 business days |
| E-wallet (GrabPay, Touch 'n Go) | 1 - 3 business days |
Return options
- Return by mail: Submit a return request via Track Order. Once approved, we will email a prepaid return label. Available across all Malaysia including East Malaysia.
- Return in store (optional): Level 1, Amerin Mall, Taman Impian Indah, 43300 Seri Kembangan, Selangor — available for Klang Valley customers.
Important notes
- Refund requests cannot be processed for active or undelivered orders.
- Some records must be kept for compliance with Malaysian tax requirements.
- Once a refund is completed, the action cannot be reversed.
- Returns after 30 days are not accepted.
Need help with your return?
| Support@wangiworld.com | |
| Phone | +601128001944 |
| Hours | Monday - Sunday, 9:00 AM - 9:00 PM MYT |
Company information
| Business name | Wangi World Trading |
| SSM Registration | 202503136039 (003732091-M) |
| Address | Level 1, Amerin Mall, Taman Impian Indah, 43300 Seri Kembangan, Selangor |