Under the Malaysian Personal Data Protection Act (PDPA), you have the right to request deletion of your personal data. We respect your privacy rights and make this process simple.
What Data Can Be Deleted?
Personal contact information (name, email, phone)
Shipping addresses
Order history and preferences
Account login credentials
Marketing communication preferences
What Data Must Be Retained?
For legal and tax compliance, we must retain certain data for 7 years:
Transaction records
Payment information
Tax invoices
Purchase receipts
How to Request Data Deletion
Step 1: Contact Us
Send your request to:
Email: matsugaharu@gmail.com
Phone: +601128001944
Subject: "Data Deletion Request"
Step 2: Verify Your Identity
Include the following information:
Full name
Email address used for account
Phone number (if registered)
Order number (if available)
Step 3: Confirmation
We will:
Confirm receipt within 24 hours
Verify your identity within 2 business days
Process deletion within 5-7 business days
Send confirmation email when complete
What Happens After Deletion?
Your account will be permanently closed
You cannot access order history
Saved addresses and preferences will be removed
You will be unsubscribed from marketing emails
You can create a new account anytime
Important Notes
Irreversible: Data deletion cannot be undone
Warranty Claims: May affect ability to process future warranty claims
Legal Requirements: Some data must be retained for compliance
Active Orders: Complete or cancel pending orders first
Alternative Options
Instead of full deletion, consider:
Account Deactivation: Temporarily disable your account