Data Deletion Instructions
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Request Data Deletion
Under the Malaysian Personal Data Protection Act (PDPA), you have the right to request deletion of your personal data. We respect your privacy rights and make this process simple.
What Data Can Be Deleted?
- Personal contact information (name, email, phone)
- Shipping addresses
- Order history and preferences
- Account login credentials
- Marketing communication preferences
What Data Must Be Retained?
For legal and tax compliance, we must retain certain data for 7 years:
- Transaction records
- Payment information
- Tax invoices
- Purchase receipts
How to Request Data Deletion
Step 1: Contact Us
Send your request to:
- Email: Support@wangiworld.com
- Phone: +601128001944
- Subject: "Data Deletion Request"
Step 2: Verify Your Identity
Include the following information:
- Full name
- Email address used for account
- Phone number (if registered)
- Order number (if available)
Step 3: Confirmation
We will:
- Confirm receipt within 24 hours
- Verify your identity within 2 business days
- Process deletion within 5-7 business days
- Send confirmation email when complete
What Happens After Deletion?
- Your account will be permanently closed
- You cannot access order history
- Saved addresses and preferences will be removed
- You will be unsubscribed from marketing emails
- You can create a new account anytime
Important Notes
- Irreversible: Data deletion cannot be undone
- Warranty Claims: May affect ability to process future warranty claims
- Legal Requirements: Some data must be retained for compliance
- Active Orders: Complete or cancel pending orders first
Alternative Options
Instead of full deletion, consider:
- Account Deactivation: Temporarily disable your account
- Marketing Opt-Out: Unsubscribe from emails only
- Data Update: Correct or update your information
Contact Information
Data Protection Officer
Email: Support@wangiworld.com
Phone: +601128001944
Hours: Monday-Friday, 9 AM - 6 PM (MYT)