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Refund Policy

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Last updated: 16/03/2026

Refund Policy

At Wangi World Trading, we want every customer to have a smooth shopping experience. If a purchase does not meet your expectations, you may request a refund under the conditions explained below.

Items Eligible for Refund

A refund may be requested when the following requirements are met:

  • The request is made within 30 days from the delivery date.
  • The product has not been opened or used.
  • The original seal and packaging are still intact.
  • The item is returned with all materials received (box, labels, inserts).
  • A valid proof of purchase is provided.

Items Not Eligible

Certain items cannot be refunded, including:

  • Products that have been opened or tested
  • Items with damaged or removed seals
  • Goods returned without original packaging
  • Personalised or specially arranged orders
  • Clearance items, unless they arrive damaged or incorrect

How to Request a Refund

1. Submit Your Request

Email or contact our support team with your order details:

2. Verification

To help us locate your order, please include:

  • Your full name
  • Email used during purchase
  • Phone number (if provided at checkout)
  • Order number

3. Return Instructions

Once your request is reviewed, our team will share the return address and a reference number for the shipment.

4. Inspection of Returned Item

After the parcel arrives at our facility, the item will be inspected. Processing time may vary depending on volume and courier handling.

5. Refund Completion

When the return is approved, the refund will be issued within 7 business days using the same payment method originally used at checkout.

Exchanges

Yes, we accept exchanges. To exchange an item:

  1. Contact our support team within 30 days of delivery
  2. Return the original item in unused condition
  3. Let us know which product you would like instead
  4. We will ship the replacement once we receive your return

Refund Methods

  • Credit/Debit Card - returned to the original card
  • FPX / E-wallet - refunded to the originating account
  • Bank Transfer - available when applicable

Return Shipping

  • All returns: Free return shipping. No restocking fee.
  • Return label: Customer is responsible for printing the return label.

Important Information

  • Refund requests cannot be processed for active or undelivered orders.
  • Some records must be kept for compliance with Malaysian tax requirements.
  • Once a refund is completed, the action cannot be reversed.

Company Information

Business Name: Wangi World Trading

SSM Registration: 202503136039 (003732091-M)

Email: Support@wangiworld.com

Phone: +601128001944

Address:
Level 1, Amerin Mall,
Taman Impian Indah,
43300 Seri Kembangan,
Selangor, Malaysia