Refund Policy

How refunds are processed at Wangi World

Refund Policy

How refunds are processed at Wangi World

Refund Policy Overview

This refund policy outlines the conditions under which refunds are provided for purchases made on www.wangiworld.com .

Refund Eligibility

You may request a refund under the following conditions:

  • The item received is different from what was ordered (return shipping covered by Wangi World)
  • The order was not delivered within the estimated timeframe from the date the courier received the shipment
  • The product is unopened , has the label attached , and is returned within 30 days of delivery

Damaged During Shipping

Wangi World is not responsible for damage caused by the courier during transit. If your order arrives damaged, please contact the courier directly using the tracking number provided in your shipping confirmation email.

Non-Refundable Items

  • Opened or used fragrances (due to hygiene regulations)
  • Products with the label removed or damaged
  • Items returned without their packaging

Refund Process

  1. Contact Us: Email support@wangiworld.com or visit our store with your order number and reason for refund
  2. Return the Item: Once your request is approved we email you a prepaid return label. Print it and drop the parcel off with the courier, or return the item at our store.
  3. Video Required: Upload a short video showing the issue when you submit the request, and a second one of the item before you ship it back. Both are required for verification.
  4. Inspection: We inspect the returned item on the same day we receive it
  5. Refund Issued: Approved refunds are processed within 3 business days

Refund Methods

Refunds are returned to the same payment source within 3 business days.

All refunds are processed through HitPay , our payment gateway.

Return Shipping

Return shipping is free for products that are unopened and have the label attached. The prepaid return label is emailed to you once your request is approved - it is not included in the original parcel.

Refund Timeline

  • Refund Request: Submit within 30 days of delivery
  • Item Inspection: Same day we receive the item
  • Refund Processing: 3 business days after approval

Contact Us

For refund inquiries:

Business: Wangi World (SSM: 202503136039 (003732091-M))
Email:support@wangiworld.com
Phone:+601128001944
Address: Level 1, Amerin Mall, Taman Impian Indah, 43300 Seri Kembangan, Selangor, Malaysia