Return Policy
How to return your purchase and get a full refund
Our 30-day return policy
Return Policy
Wangi World accepts returns on unopened products within 30 days of delivery. We do not offer exchanges - if you need a different product, please return the item for a refund and place a new order.
Return Eligibility
- Return request must be submitted within 30 days of delivery
- Products must be unopened with the label attached
- Items must be in their packaging
- Proof of purchase (order number or confirmation email) is required
Non-Returnable Items
- Opened or used fragrances (due to hygiene regulations)
- Products with the label removed or damaged
- Items returned without their packaging
Incorrectly Shipped Products
If you receive a product that is different from what you ordered, we will arrange a return at our expense. Please submit a return request via the Track Order page within 3 days of delivery.
Damaged During Shipping
Wangi World is not responsible for damage caused by the courier during transit. If your order arrives damaged, please contact the courier directly using the tracking number provided in your shipping confirmation email.
Return Process
- Submit a request: Go to the Track Order page and select "Request Return". Video evidence is required.
- We review within 72 hours: You will be notified by email once a decision is made.
- Return the item: Once approved, we will email you a return shipping label. Download, print, and drop off the package at the courier.
- Inspection: We inspect the item after receiving it.
- Refund issued: Approved refunds are processed within 3 business days to the same payment source.
Refund Method
- Credit/Debit Card (Visa, Mastercard): Refunded to the same card. The time for the refund to appear on your statement depends on your bank.
- FPX Online Banking: Refunded to the same bank account within 3 business days
- E-Wallets (Touch 'n Go, GrabPay, ShopeePay): Refunded to the same e-wallet account within 3 business days
- Buy Now Pay Later (ShopBack PayLater, GrabPay PayLater): Refunded according to the provider's refund schedule
All refunds are processed through HitPay , our payment gateway.
Return Shipping
Return shipping is free for approved returns. Wangi World covers the return shipping cost. A shipping label will be sent via email after approval.
In-Store Returns
You may also return items directly at our store. Please bring the item in its packaging along with your order number.
Contact Us
Wangi World(202503136039 (003732091-M))
Level 1, Amerin Mall, Taman Impian Indah, 43300 Seri Kembangan, Selangor, Malaysia
Phone: +601128001944
Email: support@wangiworld.com
Website: www.wangiworld.com
How to Return
Submit a Request
Go to the Track Order page, select "Request Return", give the reason and upload video evidence.
Get Approval
Our team reviews your request and notifies you by email within 72 hours.
Ship the Item
Once approved, we email you a prepaid return shipping label. Pack the item and drop it off at the courier - we cover the cost.
Receive Refund
Once we receive and inspect the item, your refund is processed within 3 business days to the same payment source.
Returns FAQ
Return shipping is free for unopened products with the label attached. The prepaid return label is emailed to you once your return request is approved - it is not included in the original parcel.