How do I return a product?

Track your order on this page, then click Request Return. Select a reason, upload a video showing the issue, and submit. We review within 3 business days. You can also return items directly at our store.

What are the return statuses?

Pending Review: being reviewed. Approved: shipping label sent by email. Return Shipped: item shipped back. Received: item received. Inspection Passed: approved for refund. Refunded: refund processed to the same payment source within 3 business days.

What is the return policy?

Returns accepted within 30 days. Products must be unopened in their packaging. Video evidence required. Refunds within 3 business days to the same payment source. No restocking fee. Free return shipping.

How long does delivery take?

Free shipping to all states in Malaysia including Sabah, Sarawak, and Labuan. Peninsular: 1-3 business days. East Malaysia: 3-5 business days. Orders processed Mon-Sat: 10 AM - 9:30 PM | Sun: 10 AM - 9 PM.

Jejak Pesanan Anda

Masukkan butiran pesanan anda untuk menjejak penghantaran. Semua pesanan dihantar percuma melalui J&T Express, SPX Xpress, Lazada Express, DHL eCommerce atau Poslaju dengan penjejakan penuh.

Rakan Penghantaran Kami

Semua pesanan dihantar percuma melalui J&T Express, SPX Xpress, Lazada Express, DHL eCommerce atau Poslaju dengan penjejakan penuh.

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